Archive of: business

  • Aim to be porous

    Obviously, open by default is the new fashionable, but I’m pretty sure it’s no longer enough for organisations to be “open” because no matter how hard you try, eventually that just becomes PR and marketing fluff. Much better to aim to be porous. For people and conversations and ideas to flow in and out irrespective of departmental and organisational boundaries. Rip down the barriers to conversation and collaboration internally and externally.

    Michael Smethurst

  • Ask first, judge later

    So here is my rule of thumb. If someone comes to me with an idea, even if my immediate reaction is very negative, ask at least three questions about that idea to make sure you really understand it and appreciate it.

    Leisa Reichelt

  • Being more human at work

    If the process insists that humans act more like machines/robots/spreadsheets than real human beings, challenge that process.

    Leisa Reichelt

  • Solving problems

    Too many people think graphic design is not a specialty, but something anyone can do, because the tools to make decent-looking Web pages, newsletters, books, and the like are readily available. But design isn’t putting stuff on a page. It’s about solving visual problems through an iterative process of decisionmaking, which may involve consultation, or may happen in private. If you can’t master that process, you can’t work in the field.

    Glenn Fleishman on Yahoo’s logo redesign.

  • 10 Rules of Internet

    8. When a company or industry is facing changes to its business due to technology, it will argue against the need for change based on the moral importance of its work, rather than trying to understand the social underpinnings.

    10 Rules of Internet – Anil Dash.

  • Done is better than perfect

    Done is better than perfect, or “the best” is the enemy of “the good”. Perfectionism is a form of procrastination. It assumes that time is an infinite resource, that other tasks can wait while you add “just one more touch” and that “perfect” is attainable.

    One of the guiding principles behind Shopify’s apps team. Great advice for any dev team.

  • Communicating with humans

    Take time to think about your own professional communications. Don’t accept biz-speak as the right solution, regardless of how ubiquitous it is. Be human, and engage directly with people – they’ll respect you for it, and be more willing to give your business a chance.

    Matt Gemmell rewrites Adobe’s press release announcing the end of Flash for mobile. It’s like Adobe never read the Cluetrain Manifesto.

  • UX design isn't just a step in a project

    UX design begins by learning about the business model, doing user research and understanding how a service can fit into the users’ lives in a meaningful way. Thus UX design has a crucial part in defining the business strategy, providing baselines for business decisions with such design deliverables as personas or user stories. A UX-driven process doesn’t end with the UIs either, it’s also about testing with people, supporting development, making ongoing adjustments even after the launch.

    UX Myths – Myth #31: UX design is a step in a project.

  • Why is Dropbox more popular than other tools?

    Speaking of simplicity.

    Isaac Hall, co-founder of Dropbox competitor Syncplicity, answered the Quora question “Why is Dropbox more popular than other tools with similar functionality?

    It’s a wonderfully in-depth answer, encompassing PR companies, the press, and how to structure a beta, but despite all of those influences it came down to this:

    In the end, it really came down to one incredibly genius idea: Dropbox limited its feature set on purpose. It had one folder and that folder always synced without any issues — it was magic. Syncplicity could sync every folder on your computer until you hit our quota. (Unfortunately, that feature was used to synchronize C:\Windows\ for dozens of users — doh!) Our company had too many features and this created confusion amongst our customer base. This in turn led to enough customer support issues that we couldn’t innovate on the product, we were too busy fixing things.

    […]


    If you’re starting a new company, the best thing you can do is keep your feature set small and focused. Do one thing as best as you possibly can. Your users will beg and beg for more functionality. They will tell you their problems and ask you to fix it. My philosophy is that they’re right if their feature request is right only if it works for 80% of your customers. Until you have a lot of resources, stay focused on your core competency.

  • A multiple discovery moment

    The time has arrived that three communities–the business, design, and technology communities–have independently discovered the same thing. That the best way to build new technology products, services, and the businesses that deliver them is to work in small, cross-functional, highly collaborative teams. To use lightweight, informal methods. To use rapid cycles of designing, making, and validating in order to test and learn and improve. To focus on the customer.

    Josh Seiden in Agile UX? Lean UX? Customer Development? A multiple discovery moment.

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