If your laptop and phone both got stolen – how easily could you conduct online life through the worst browser you have? If you have to file an insurance claim online – will you get sent a simple HTML form to fill in, or a DOCX which won’t render?
What vital information or services are forbidden to you due to being trapped in PDFs or horrendously complicated web sites?
Go sit in an uncomfortable chair, in an uncomfortable location, and stare at an uncomfortably small screen with an uncomfortably outdated web browser. How easy is it to use the websites you’ve created?
The unreasonable effectiveness of simple HTML - Terence Eden
This report on an IRIX OS release from 1993 shows that the more things change, the more things stay the same.
It's full of great advice such as:
Aim for simplicity in design, not complexity. Make a few things work really well; don't have 1000 flaky programs. Be willing to cut features; who's going to be more pissed off: a customer who was promised a feature that doesn't appear, or the same customer who gets the promised feature, and after months of struggling with it, discovers he can't make it work?
And a few brilliant burns:
Marketing - Engineering Disconnect: "Marketing -- where the rubber meets the sky."
The service is of the internet, not just on the internet. The team has used the internet to rethink how the service of sexual health testing is delivered to users. By focusing on user needs and working in small, agile teams, you can transform a public service.
Everyone has an idea about how to make it easier to find needles in the haystack, but no-one bothers to ask what all this hay is doing here in the first place.