The personal brain-dump of Garrett Coakley

I am USER, hear me roar!

We published a great article by Chris Heilmann over the weekend. I am USER, hear me roar!. An impassioned plea on behalf of users everywhere.

Hi there, you want me, I know you do. You got something to sell or you want to be heard, or you want to share. In any case - you need me. To make matters worse, you don't know anything about me.

I could be old, young, boy, girl, man, woman, handicapped or fully abled. I can choose from a great variety of means to use the internet and technology to control it, and you don't stand much chance to know what I use.

If you're interested in the thought processes that your users go through, and why you may be (inadvertently) pissing them off, I strongly recommend that you have a read.

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