Polytechnic

The personal brain-dump of Garrett Coakley

Dumb Error Messages

It's important when designing a system that people will interact with (whether it be a website, a DVD player or a washing machine) that you make all feedback and error handling as clear and concise as possible. Something that Agriframes would do well to think about.

I was ordering some stuff for my mums garden the other day, and after filling up my basket went to register so I could complete the transaction. After filling out my details I hit submit...

This set of personal data does not sufficiently guarantee your security.
Please click below to try the registration process again.

"What the fuck does that mean?" was the first thing that came to mind. Hmmm, maybe they want a stronger password...

This set of personal data does not sufficiently guarantee your security.
Please click below to try the registration process again.

Well that wasn't it then. Oh wait, have I registered on here before I wonder? Off I toddle to the login area and ask for a password reminder. Sure enough, the cryptic error message meant that they already had my email address on record. 10 mins later my wallet is £70 quid lighter and my mum will be a happy bunny.

Shame about the dumb error message. Still, at least I didn't have to fill in all my details again.

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