The personal brain-dump of Garrett Coakley

People, not users

People matter. Not users, but people. A user is a faceless entity, robotically performing tasks that we test and optimize. A person lives, laughs, cries, loves, hates—and uses the sites and applications we make. My mom. Your five-year-old. His grandfather. Her best friend. Their science class. They don’t tell us how much they appreciate our progressive enhancement or how we use the drawing API or our impeccable use of attribute selectors. They only say that a website was confusing or hard to read or fun to play with. That’s the real motivation for excellence: bringing ease, joy, and fun to the people around us.

Flash and Standards: The Cold War of the Web