Great article with 23 tips on how McAfee cut their support calls by 90% for a new product, by focusing on user-centered design.
Hat tip: guuui.com
What is this place?
Polytechnic is the online home of Garrett Coakley.
It tends to focus on such geekery as web development, technology, music, film, and photography.
A proud member of Oxfordbloggers.com.
Elsewhere
Other places I can be found on the web.
- Follow my babbling on Twitter
- See my photography on Flickr
- What I’m listening to via Last.fm
- Recently bookmarked on Pinboard
Recent photos on flickr
Colophon